Baby Dwelling USA
Refund & Returns Policy
Last updated: [09/15/2025]
At Baby Dwelling USA, we hope you love your purchase. However, if you are not completely satisfied, we do offer a returns and refund policy under the conditions outlined below.
1. General Policy
- Refunds, exchanges, or store credit are available on full-priced items purchased directly from www.babydwelling.com.
- Sale items (purchased during markdowns or promotional sale periods) are final sale and cannot be returned, exchanged, or refunded unless defective.
- Welcome codes, one-time vouchers, or subscriber discounts are not considered “sale” items and remain eligible for returns.
2. Conditions for Returns
To be eligible for a return:
- Items must be purchased at full price.
- You must request a return within 14 days of delivery. Returns requested after this period will not be accepted.
- Items must be unused, unworn, and returned in original condition.
- All original tags, packaging, and included accessories (e.g., carrier bag, manuals) must be intact.
- Used or damaged products (unless defective) will not be accepted.
3. U.S. Returns Process
- Submit your return request to returns@babydwelling.com with your order number.
- Once approved, you will receive instructions and a prepaid return label (if applicable).
- Return shipping fees:
- Refunds & store credits: $10 flat fee will be deducted from the refund amount.
- Exchanges: $10 return label fee, but replacement items will ship free of charge.
- Faulty or incorrect items: free returns.
- Securely pack your item(s) with the return form included.
- Once inspected, refunds are issued to the original payment method. Please allow 7–10 business days for processing.
4. International Returns
- We currently accept international returns; however, exchanges are not available due to shipping timeframes.
- Customers outside the U.S. are responsible for return shipping costs.
- Refunds are processed in USD and to the original payment method.
- Please allow 10–14 business days for refunds to appear after inspection.
5. Non-Returnable Items
- Gift Cards cannot be returned, exchanged, or refunded.
- Customized or personalized items (e.g., embroidered initials) are final sale unless defective.
6. Damages & Issues
- Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us within 7 dayswith photos and your order number at support@babydwelling.com.
- We will evaluate and organize a replacement, repair, or refund at no cost.
7. Warranty Coverage
- Baby carriers are covered under a 12-month warranty from delivery date.
- Accessories (bags, pouches, etc.) are covered under a 6-month warranty.
- Warranty applies only to manufacturing defects under normal use.
- Warranty does not cover damage from general wear and tear, misuse, or alterations.
- Items purchased from authorized third-party retailers must be returned through that retailer.
Process:
- Email support@babydwelling.com with your full name, order number, photos, and description of the issue.
- Our quality control team will assess the item.
- If approved, we will offer a repair, replacement, or refund.
8. Refunds
- Once we receive and inspect your return, we will notify you of approval or rejection.
- Approved refunds will be issued to the original payment method.
- Processing times vary by bank or credit card provider.
9. Exchanges
- Exchanges are processed through the return system.
- State clearly which product you wish to exchange for.
- If the new item costs more, you will be invoiced for the difference; if it costs less, a partial refund will be issued.
10. Contact Us
For questions regarding returns or refunds, please contact:
Baby Dwelling USA
📧 Support@babydwelling.com
🌐 www.babydwelling.com
Mon–Fri, 9:00 AM – 5:00 PM (EST)
